Client Management

Service innovations of mediSMART, the only ISO 10002 registered CRO of Turkey, are re-defining accepted levels of performance in clinical research services

mediSMART is the only CRO in Turkey which holds ISO 10002 Client Management and Satisfaction Certificate

ISO 10002 is a global standard in compliance with ISO 9001:2008 which certifies that mediSMART professionally implements systems and structures to maintain the quality and service satisfaction in its operations in the country by regular feedbacks from its clients. A powerful Satisfaction Management is one of our crucial requirements for successful business when managing our partner’s needs and protecting their brand while aligning ourselves as more effective solution provider.

ISO 10002 certification is a long-time process in terms of trainings and establishment of required systems. Certification means that ISO teams has considered mediSMART as having required systems in place evaluating its clients’ needs, strategies and requests while aiming to expand service area with innovative solutions and maintain the quality as well as the accuracy in services. Certification is re-affirmation of mediSMART’s client requirements driven approach as aligning our selves according to strategies and needs of our clients while serving as an efficient solution provider in the country. We are extremely proud of our team for their great support during the certification process and their achievement of this prestigious certification.

mediSMART Medical Research LTD Ekinciler Caddesi Elbistan Sokak Pekiz Plaza No: 5 Kat:B2 34810 KAVACIK BEYKOZ İSTANBUL TURKEY
Tel: +90 (216) 404 10 88 Fax: +90 (216) 404 10 87 ,
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